Refund policy

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Terms of use

These Terms of Use were last updated on June 30, 2023.
Please read these Terms carefully as they form an enforceable agreement between you and us and contain important information about your rights, obligations and the remedies available to you.

The Empath Blueprint’s mission is to improve lives through learning.

When you register for a course or other content, you are licensed by us to display the content only. You may not attempt to transfer or resell any content in any way. We typically grant you a lifetime access license.

You agree to pay the cost of the content you purchase and you authorize us to charge your debit or credit card or any other method of payment for those costs.

If the content you purchased is not what you expected, you may request a refund to your account within 30 days of your purchase of the content from The Empath Blueprint. We reserve the right, in our sole discretion, to issue your refund as an The Empath Blueprint credit, or as a refund to your original payment method, subject to the capabilities of our payment service providers, the platform on which you purchased the content (website, mobile app) and other factors. No credit or refund is due to you if you request it after the 30 day warranty period has expired.

Every service agreement between the client and The Empath Blueprint is concluded by mutual agreement. The contractor confirms agreements to the client by e-mail, text message or whatsapp.

The Contractor will perform the agreement to the best of its knowledge and ability. The Contractor has a best efforts obligation with regard to the implementation of the agreement and can therefore not be held liable on the basis of an obligation of result.

Both parties are obliged to maintain the confidentiality of everything that is discussed during or in the context of the coaching sessions and training. In the event of termination of an agreement, for whatever reason, the confidentiality obligations referred to will remain in effect.

In the event of imminent danger for both the client and the contractor or society, the contractor has the right to break the confidentiality and inform the competent and appropriate authorities.

By confirming the agreement and these general terms and conditions, the client gives permission to use name and address details and telephone number for recording in the customer database of the contractor for administrative purposes.
The first coaching session must be paid in advance regardless of the number of sessions that follow. Payment of the following sessions must be made within 14 days of the invoice date, in the manner to be indicated by the contractor, in the currency in which the invoice was made.

In the event of late payment or failure to make payment, the client is in default and the contractor reserves the right to terminate the performance of the agreement with immediate effect.

In the event of any objections regarding the invoice, the client must inform the contractor of this in writing within two weeks of receiving the invoice. The client has the right to cancel participation in or the assignment for coaching, training or workshop. This can be done in writing or by e-mail. If a coaching trajectory, training or workshop and related activities are canceled within 5 working days before the start thereof, the client is obliged to pay 100% of the agreed amount. In case of cancellation longer than 5 working days but within 1 month, the client is obliged to pay 50% of the agreed amount. In the event that the client or the participant designated by the client terminates participation prematurely after the start of the coaching, workshop or training or otherwise does not participate, the client is not entitled to a refund.

The contractor has the right to refuse a client and to cancel coaching, training or workshops, without stating reasons. The contractor confirms the cancellation or refusal by e-mail and in that case repays 100% of the amount paid by the client up to that point, with which the agreement is terminated without further obligations or claims on both sides.

Timely rescheduling of an appointment is possible, this can be done by telephone or e-mail. If the client cancels or asks to reschedule the appointment within 24 hours of the appointment made, costs will be charged for the reserved time. The client is obliged to pay these. Appointments canceled or rescheduled before this time will not be charged.

If the client does not appear for a scheduled meeting, the costs for the meeting will be charged and the client is obliged to pay these.

The contractor has the right to reschedule or cancel agreements if it cannot properly implement the agreement.

The contractor is not liable for direct or indirect damage that the client suffers as a result of actions or decisions taken as a result of or during a coaching process, training or consultancy assignment.

The client remains responsible at all times for all choices made.
Only Dutch law applies to all agreements between the various parties.

Need help?

Contact us at info@empathblueprint.com for questions related to refunds and returns.